REI in Raleigh, NC Closed now

Reviews about REI

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  August 23, 2020, by Nick Keesey
  Purchased a Patagonia jacket here and before getting a chance to wear it, lost a significant amount of weight, so I needed a new size. The tags were still on the item but of course the receipt was long gone. When trying to exchange it for a smaller size, they couldn’t locate us in the computer because we didn’t pay extra to join the REI membership. I was told they could not do an exchange out of fear that I bought the jacket somewhere else and was bringing it there to get a different size (because that makes sense?). I called Patagonia direct and they had no problem exchanging it for me. Bottom line: buy direct from Patagonia and avoid the headache and accusations from REI.
• ★ ☆ ☆ ☆ ☆

  February 16, 2020, by Katie K
  Would have been fine if we didn't get asked literally everything 3 minutes if we were finding everything alright by a different employee. There's a fine line between good customer service and making a shopping experience negative, and they jumped straight into the negative side just from the constant barrage of questioning. Let people wander and browse, that's part of the joy of shopping at REI, but apparently not anymore. Definitely will try to order online now, because I don't want to shop somewhere that I can't shop in peace.