Pottery Barn in Raleigh, NC Open now

Reviews about Pottery Barn

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  August 08, 2020, by Aniela Hansen
  Never buy drapes from Pottery Barn!! I bought Pottery Barn drapes and curtains. I took them to the dry cleaners. They were cleaned per the directions on the tag. They shrunk 2 inches!! Now Pottery Barn is giving me issues about swapping or giving me an even exchange, even credit because I can’t find my receipt (but who would hold onto a drape/ curtain receipt) and the store can’t look up receipt. Who would ever think that $69+ / panel drapes would shrink and curtains? When I went to the store with shrunk product I felt my integrity was in question they took the drapes & curtains and measured and they were shrunk on top of the fact they told me that they would hold onto the drapes and curatains till they find out what they can do. They came back with you can pick them up (store is not close to my home) or we can give you $10 / panel credit. Are you kidding me? I was told that is all the store can do. I called customer service spoke with Asia and she told me she would call the store and get back to me the next day. It’s been over a week and no word. Now I have been on hold with customer service for over 1/2 an hour due to long waiting period. Unbelievable!!
• ★ ★ ★ ★ ★

  May 06, 2019, by Adam Howard
  Awesome customer service! My wife finally found the perfect Thanksgiving salad plates and the guys spent 30 minutes hunting then down for us, and then waived shipping. Really above and beyond, especially on a Friday night.